Carrier Tracking Guide
Track a United Parcel Service Package
Tracking Number Format
18 characters starting with 1Z followed by a 6-digit shipper account number
Frequently Asked Questions
UPS tracking not updating — what should I do?
UPS tracking updates at each scan point. Gaps of 24–48 hours are normal between major hubs. If no update after 5 business days call 1-800-742-5877 and request a package trace. UPS Ground Saver shows limited updates until USPS scans it for the final delivery mile.
How long does UPS take to deliver?
UPS Ground: 1–5 business days. UPS 3 Day Select: 3 business days. UPS 2nd Day Air: 2 business days. UPS Next Day Air Saver: by end of next business day. UPS Next Day Air: next business day by 10:30 AM. Times exclude Sundays and holidays.
UPS package stuck in transit — what does it mean?
Stuck in transit usually means the package is at a UPS hub awaiting the next sort cycle or there is a service exception such as a weather delay or incorrect address. Check the tracking page for exception details and call 1-800-742-5877 for a tracer if stuck 5+ days.
How do I contact UPS customer service?
Phone: 1-800-742-5877 (Mon–Fri 8 AM–8 PM, Sat 8 AM–6 PM ET). Live chat at ups.com. UPS Store locations for in-person help. For lost packages file a claim at ups.com/claims within 9 months of the scheduled delivery date.
Troubleshooting Guides
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